Frequently Asked Questions
The collection
Where do all the products come from?
The collection comes from my constant hunt for special vintage and antique products from thrift stores, markets, French brocantes, marketplaces and from private individuals.
Do you have vintage or antique items at home that you want to get rid of and do you think this could fit into our collection? Or are you in the middle of a house clearance? Please feel free to contact me. Send an email with some photos and I will contact you.
Do you make handmade products?
Yes, besides vintage and antique I also sell handmade products like handmade candles. The collection varies and changes constantly.
Could you search for a product for me?
Sometimes people ask me if I can help them find a specific product they are looking for. You can let me know what you are looking for and I will keep an eye open for you.
Do you take new products?
Yes, do you have vintage or antique items at home that you want to get rid of and do you think this could fit into our collection? Or are you in the middle of a house clearance? Please feel free to contact me. Send an email with some photos and I will contact you.
Mail to: info@dewereldvankant.nl
Can products be gift wrapped?
Yes, in your shoping cart you can select if you would like to gift wrap items. A new gift wrap product will apear and you can select the amount of items you would like to gift wrap. In the text field you can fill in a handwritten message (optional). When you would like to gift wrap several items, don't forget to let me know which items.
Do you sell gift vouchers?
Yes, at the botom of the page you can find the link to the gift voucher. Gift vouchers are send by e-mail.
Renting
How does renting work?
1. Place rental products in your shopping cart.
2. Indicate the desired delivery date in the notes in your shopping cart. Also indicate the desired time at which you would like to collect the order.
3. Select'collect' or 'Local delivery' at checkout.(Rentals cannot be shipped.)4. Select'Quote for rental' and your request has been received. You don't have to pay anything yet.
5. I will contact you to discuss the application.
What is the standard rental period?
The rental period is three working days as standard. Longer rental periods are possible in consultation(in some cases at additional costs).
Is there a minimum price to make an order?
No, there is no minimum.
Is a deposit asked?
Yes, a deposit is asked. Usually this is €100,- but it depends on the quantity of the order. When products are returned in the right order, the deposit will be transfered back.
How long beforehand do I need to order?
Preferably two days before the desired date. Do you want to order for today or tomorrow, please contact me first.
Can it be delivered?
Yes, it is possible to let your order be delivered by me. This is only possible up to 20km from Hilversum. The delivery costs are:
0-5 km €25,-
5-10 km €40,-
10-20 km €60,-
At checkout you can select 'Local Delivery'. Delivery costs are automaticaly calculated.
What if something breaks?
That can happen. Many products we rent are vulnerable. No matter how much you and we try to transport them safely, sometimes something can break. I would like to hear from you when this happens. Together we will then determine what the replacement value is. This will be charged with the deposit that is paid.
How about cleaning the products?
Rental products need to be returned clean like they are received. They can not be put into a dishwasher but must be cleaned by hand.
Shipping, delivery and collection
Can my order be shipped?
Yes, all orders (accept rentals and very large items) can be shipped. This is done by PostNL.
Can my order be shipped to a PostNL pickup point?
Yes, at checkout you can select the option for delivery at a PostNL pickup point. After checkout and paying you have the option to select your pickup point.
Can I track my order?
Yes, you will receive a Track & Trace code so you can follow your order.
Can I collect my order?
You can choose to collect your order yourself in Hilversum.
Below you can see the pick-up times. This is always by appointment. Let me know when and what time you want to pick it up.
Pick-up times
Monday, Tuesday and Thursday between 6:00 PM and 8:30 PM
Wednesday and Friday to Sunday between 10 AM and 8.30 PM
Pick-up address
Jacob Catsstraat 70
1215 GA Hilversum
Can I collect my order today?
In some cases you can collect your order today. Let me know when you would like to pick it up today and I will let you know if that is possible.
Can I let my order be delivered?
Yes, it is possible to let your order be delivered by me. This is only possible up to 20km from Hilversum. The delivery costs are:
0-5 km €25,-
5-10 km €40,-
10-20 km €60,-
At checkout you can select 'Local Delivery'. Delivery costs are automaticaly calculated.
Bezorg je ook wereldwijd?
Ja, bestellingen kunnen over de hele wereld verzonden worden. Wanneer jouw land er nog niet bij staat, neem contact met mij op en ik ga het voor je regelen.
Douane-kosten zijn voor eigen rekening.